What is your return/exchange policy?
We will gladly accept returns or exchanges for online purchases within 30 days of delivery. We will not honor returns or exchanges after the 30-day time limit. Please return merchandise with original tags and packaging, unwashed, unused, and without alterations. Shipping and handling charges are non-refundable. Please refer to “How to return an item” and “How to exchange an item” for detailed instructions.
To accommodate holiday gift giving, we have extended our exchange policy for purchases made between November 1 and December 9 2014. For these purchases, we will accept new, unworn items for exchange or store credit as long as the package is postmarked by January 9, 2015. We will continue to only issue refunds for items returned within 30 days of delivery. If you have any questions regarding this extended policy, please contact us at email@example.com.
How to return an item:
All returns must be authorized by imogene + willie. Please send your return request to firstname.lastname@example.org with your order number and list of items you would like to return. Upon receipt of a confirmation email, pack the merchandise in the original package if possible and send pre-paid and insured to:
Attn: Returns or (Attn: Exchanges)
imogene + willie
1310 Clinton St. Suite 121
Nashville, TN 37203
How to exchange an item:
Because of the limited nature of many of our products, if you are interested in making an exchange, we recommend sending an email to us at email@example.com to request authorization of your exchange and confirmation that your desired size and item for exchange are in stock. Upon receipt of a confirmation email, please send your original merchandise, unwashed, unused, and without alterations to us at the address above. Please include a detailed note of the size/item which you’d like to exchange. There will be a $10 charge for shipping and handling for all exchanges. Please include a check or approval of these charges with your item.
Take Note: imogene + willie will not accept responsibility for reimbursement or compensation of lost packages without proof of delivery. When your return is received, we will credit the card used to make the original purchase. imogene + willie will process your return immediately but the time it takes for the refund to post to your account may vary depending on your bank and/or credit card company. Most refunds post within 48hrs.
Questions, Comments, Concerns, or Feedback?
Always feel free to contact firstname.lastname@example.org if you have any questions, comments, or concerns. We appreciate any feedback you may have. For help by phone, please call (615)712-8089 Mon-Fri (9AM-5PM CST). If you reach our voicemail, we will return your call at our earliest possible convenience.