return policy
To Make A Return:
Return/exchange policy: We will gladly accept returns within 14 days of delivery. Please return merchandise with original tags and packaging, unwashed and unused. Shipping and handling charges are non-refundable. Please refer to "How to return an item” for detailed instructions. Unfortunately we are unable to provide online exchanges. If you wish to make an exchange, we ask that you return the original item for a refund and purchase the desired item through the website as a separate transaction. Because of the limited nature of many of our products, if you are interested in making an exchange, we recommend purchasing your preferred size/item before sending back what you wish to return. This is not required, but may help guarantee that you get the size or item you desire. Please see “How to return an item” for the correct return procedure.
How to return an item: All returns must be authorized by Imogene + Willie. Please send your return request to help@imogeneandwillie.com with your order number and list of items you would like to return. Upon receipt of a confirmation email, pack the merchandise in the original package if possible and send pre-paid and insured to:
Attn: Returns Imogene + Willie 2601 12th Ave. South Nashville, TN 37204
Please be mindful that Imogene + Willie will not accept responsibility for reimbursement or compensation of lost packages without proof of delivery. When your return is received, we will credit the card used to make the original purchase. Imogene + Willie will process your return immediately but the time it takes for the refund to post to your account may vary depending on your bank and/or credit card company. Most refunds post within 48hrs.
Questions, Comments, Concerns, or Feedback? Always feel free to contact help@imogeneandwillie.com if you have any questions, comments, or concerns. We appreciate any feedback you may have. For help by phone, please call (615) 292-5005 Mon-Fri (9AM-5PM CST). If you reach our voicemail, we will return your call at our earliest possible convenience.