What is your return/exchange policy?
We will gladly accept returns or exchanges for online purchases within 14 days of delivery. If your return exceeds the 14 day period, you will receive a store credit for the full amount of the item. Please return merchandise with original tags and packaging, unwashed and unused. Shipping and handling charges are non-refundable. Please refer to “How to return an item” and “How to exchange an item” for detailed instructions
How to return an item:
All returns must be authorized by imogene + willie. Please send your return request to email@example.com with your order number and list of items you would like to return. Upon receipt of a confirmation email, pack the merchandise in the original package if possible and send pre-paid and insured to:
Attn: Returns or (Attn: Exchanges)
imogene + willie
2601 12th Ave. South
Nashville, TN 37204
How to exchange an item:
Because of the limited nature of many of our products, if you are interested in making an exchange, we recommend sending an email to us at firstname.lastname@example.org to request authorization of your exchange and confirmation that your desired size and item for exchange are in stock. Upon receipt of a confirmation email, please send your original merchandise, unwashed and unworn to us at the address above. Please include a detailed note of the size/item which you’d like to exchange. There will be a $10 charge for shipping and handling for all exchanges. Please include a check or approval of these charges with your item.
Take Note: imogene + willie will not accept responsibility for reimbursement or compensation of lost packages without proof of delivery. When your return is received, we will credit the card used to make the original purchase. imogene + willie will process your return immediately but the time it takes for the refund to post to your account may vary depending on your bank and/or credit card company. Most refunds post within 48hrs.
Questions, Comments, Concerns, or Feedback?
Always feel free to contact email@example.com if you have any questions, comments, or concerns. We appreciate any feedback you may have. For help by phone, please call (615) 292-5005 Mon-Fri (9AM-5PM CST). If you reach our voicemail, we will return your call at our earliest possible convenience.