returns and exchanges
we gladly accept returns for all full-priced items purchased online for a refund, exchange or store credit within 30 days of delivery. refunds are subject to a $6 processing fee.
we are happy to offer free exchanges on any full-priced item. we believe the fit is an essential part of making a garment perfect. when you receive your item, try it out: if for any reason it’s not perfect, we’ll get you one that is - at no extra cost.
if you're local to nashville or austin, feel free to drop your return by our store. we're located at:
2601 12 ave s nashville, tn
1401 s. congress ave austin, tx
→ START A RETURN
please keep in mind that all returned and exchanged merchandise must be unworn, unwashed, and without alterations. sale items, gift cards, and one-of-a-kind pieces are final sale and cannot be returned or exchanged.
for purchases shipped internationally, we are happy to offer a refund or exchange. just be aware that import taxes or tariffs, customs fees, or other charges may apply, and imogene + willie is not responsible for any of these charges.
NEED HELP?
if you have any questions, comments, or feedback please feel free contact us.
call us at (615) 739-5286 Monday–Saturday from 9:00am–6:00pm Central and Sunday from 12:00am-6:00pm.
email us any time at help@imogeneandwillie.com. we will promptly reply within 1 business day.
HELPFUL LINKS
→ start a return or exchange
→ frequently asked questions